by sr_evans Investigator
Investigator

How do i unlock PAYG iPhone 4s for use abroad with another sim?

I am going abroad in a months time and want to use my PAYG iPhone 4s in Spain with another SIM. How do i unlock my phone to be able to do this?

9 REPLIES 9
by Grand Master
Grand Master

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

Did you buy this device yourself new direct from EE or is it 2nd-hand?

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by sr_evans Investigator
Investigator

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

The device was a contract phone from Orange that i converted to PAYG (to be able to keep the number) when i got a new job and phone as part of that package.

by Grand Master
Grand Master

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

You can just apply using the Unlocking your device form as the Pay Monthly option (the phone itself was bought on contract & recorded as such; only the SIM is PAYG) and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

Thanks for helping @XRaySpeX

 

Morning @sr_evans.

 

Let us know if you need anything further 🙂

 

Thanks, Leanne.

by sr_evans Investigator
Investigator

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

I have tried filling the form in numerous times ( including adding my imei number manually to make sure it is the correct phone) and all i get is this error message - 

 

 

 Sorry, something went wrong.

We were not able to process your request unfortunately.

Please go through the form again, checking your answers, and making any corrections where necessary.

by
EE Community Support Team

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

Hi @sr_evans

 

In this case please give us a call.

 

The team will be able to look into this further for you 🙂

 

Thanks, Leanne.

by sr_evans Investigator
Investigator

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

Hi Leanne,

 

I have just tried calling and spoke to one of the operators. She has looked into it and apparently the phones IMIE number is not paired with the account so she would need to put me through to the "Unlock Team" but when she tried to transfer me she couldn't because the team aren't taking any calls at the moment because they are so busy!

by
EE Employee

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

Hi @sr_evans,

 

Please do let me know how you get on once you have spoken to the team.

 

Many thanks,

 

Lee

by sr_evans Investigator
Investigator

Re: How do i unlock PAYG iPhone 4s for use abroad with another sim?

I will, as long as theyre not too busy to take my call!

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