31-07-2017 09:34 PM
I am going abroad in a months time and want to use my PAYG iPhone 4s in Spain with another SIM. How do i unlock my phone to be able to do this?
31-07-2017 10:10 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand?
31-07-2017 10:21 PM
The device was a contract phone from Orange that i converted to PAYG (to be able to keep the number) when i got a new job and phone as part of that package.
31-07-2017 10:55 PM
You can just apply using the Unlocking your device form as the Pay Monthly option (the phone itself was bought on contract & recorded as such; only the SIM is PAYG) and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
02-08-2017 12:43 PM
I have tried filling the form in numerous times ( including adding my imei number manually to make sure it is the correct phone) and all i get is this error message -
Sorry, something went wrong.
We were not able to process your request unfortunately.
Please go through the form again, checking your answers, and making any corrections where necessary.
02-08-2017 02:15 PM
I have just tried calling and spoke to one of the operators. She has looked into it and apparently the phones IMIE number is not paired with the account so she would need to put me through to the "Unlock Team" but when she tried to transfer me she couldn't because the team aren't taking any calls at the moment because they are so busy!