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by Established Contributor
Established Contributor

How do i Request a Unlcok for My Huawei P Smart 2019

Hi,

 

Ever since i have got a huawei p smart 2019 as a gift i have noticed that it is Locked to EE.

 

Does any One knows how to get hold of the unlocking team at EE with the options please ?

12 REPLIES 12
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by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

@webmasterroot   Click the green wording below to see how to request the unlock of your device.  

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by Established Contributor
Established Contributor

Re: How do i Request a Unlcok for My Huawei P Smart 2019

I have tried this already but the form does not Reconise my IMEI number

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by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

@webmasterroot   In that case you need to call customer services to request the unlock of your device. 

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by Established Contributor
Established Contributor

Re: How do i Request a Unlcok for My Huawei P Smart 2019

I got this device from a family freind as a gift. 

 

Normaly i dont ask where they go it from

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by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

@webmasterroot   The device is 2nd hand so you have to pay to have it unlocked. Or The original owner of the device can request it via their account and it will be free. 

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by Established Contributor
Established Contributor

Re: How do i Request a Unlcok for My Huawei P Smart 2019

I am more than happy to pay the fee so it can be unlocked but i dont know what number to ring and what options to press to get though to the EE unlocking team

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by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

@webmasterroot   Call +44-800-956-6000 and select an option that put you through to any one. 

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by Established Contributor
Established Contributor

Re: How do i Request a Unlcok for My Huawei P Smart 2019

thanks or is their a dircet dial number ?

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by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

@webmasterroot   You can even call +44 207 362 0200 it’s customer services. 

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by Established Contributor
Established Contributor

Re: How do i Request a Unlcok for My Huawei P Smart 2019

Thank you for your help

Highlighted
by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

Highlighted
by Grand Master
Grand Master

Re: How do i Request a Unlcok for My Huawei P Smart 2019

You cannot use the online unlocking form for 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

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