24-08-2019 12:25 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG?
24-08-2019 12:38 PM
It gets more complicated, my contract phone broke so I claimed on the insurance, this is my replacement. I switched to sim only contract, I then bought myself a new phone outright and my son wants my old one. I've got him a sim only deal from another provider so need to unlock the Samsung S7 which has no sim in at present. Thank you
24-08-2019 12:51 PM
As this phone didn't come directly from EE I think you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.