by Rach317
Explorer

How do I unlock my old EE handset?

 
4 REPLIES 4
by Grand Master
Grand Master

Re: How do I unlock my old EE handset?

Did you buy this device yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Rach317
Explorer

Re: How do I unlock my old EE handset?

It gets more complicated,  my contract phone broke so I claimed on the insurance,  this is my replacement. I switched to sim only contract, I then bought myself a new phone outright and my son wants my old one.  I've got him a sim only deal from another provider so need to unlock the Samsung S7 which has no sim in at present. Thank you

by Grand Master
Grand Master

Re: How do I unlock my old EE handset?

As this phone didn't come directly from EE I think you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do I unlock my old EE handset?

Hi there @Rach317

 

Thanks for coming here 🙂

 

If you can give us a call, we will go through everything with you and request the device to be unlocked.

 

Let us know how you get on.

 

Leanne.

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