28-08-2019 05:34 PM
How do I unlock a second hand galaxy tab a I've put a new pay as you go SIM in it but it's not recognising it
28-08-2019 05:49 PM
Please read EE guide which explains the process:
HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?
28-08-2019 06:10 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
28-08-2019 06:13 PM - edited 28-08-2019 07:57 PM
If it's not recognising an EE SIM it is locked to another network. You'll have to contact them to get it unlocked.