13-04-2019 08:26 PM
@Clairbear : Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
14-04-2019 07:04 PM - edited 14-04-2019 07:06 PM
If you bought an iPhone directly from EE after 01/09/15 it should have been auto unlocked after 18 months. Using the form below will also confirm this.
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
15-04-2019 07:41 AM
Good Morning @Clairbear
Thanks for coming to the community.
You can check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.
This will let you know if the iPhone is unlocked already for you 🙂
If not, you can follow the online form to get this unlocked.
Let us know if you have any questions.