25-08-2017 08:00 PM
I recently received a text from EE saying that they were unable to to unlock my pay as you go phone because my account I'd not correctly registered.
I have registered with My EE, but I haven't registered card details yet to be used for when the next top up is due.
When I request the unlock, will it be free of charge for pay as you go customers? Or will I have to pay £8.99?
25-08-2017 08:08 PM - edited 25-08-2017 08:12 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
If it is 2nd-hand, you can't just register a PAYG SIM you just bought for it in order to unlock it.
25-08-2017 08:37 PM - edited 25-08-2017 08:38 PM
I bought the pay as you go phone direct from EE in one of their stores. What do I need to do? And will it be free of charge to unlock it?
25-08-2017 09:41 PM
You can just apply using the Unlocking your device form as the PAYG option and giving the original mobile number that it came with. It is free for PAYG devices.
25-08-2017 10:09 PM
Thank you for your help. Just one more question. To be correctly registered, do I just add the card details to my account through My EE and then request the unlock using the online form? I assume that the card details will need to be linked to my account, even though the unlock is free of charge and will be used to validate my address?
25-08-2017 11:23 PM
The registration has nowt to do with any MyEE a/c you may create or with any bank cards. It's when the device was 1st purchased it should have been registered to EE.
26-08-2017 07:59 AM
Good morning @P_Mc
Thank you for joining community 🙂
If you haven't already sorted this out, given the great help provided by @XRaySpeX
Please see our How to unlock an EE pay as you go phone or device support article and this should give you some additional help (if you need it)