by EleanorB

How do I obtain SIM network PUK?

Attempted to key in the unlock code I've received for my Samsung Galaxy S7 and typed it incorrectly 3 times, resulting in needing a SIM network PUK?  I'm in desperate need of sorting this asap as I live in a rural area with two children at school/nursery and this is my only way of contact in emergency. Many thanks ElleScreenshot_20180619-124123.png


by Grand Master
Grand Master

Re: How do I obtain SIM network PUK?

@EleanorB  You need to call customer services for you PUK code or you can get this from within your online account. 


If your trying to unlock the device to use on a different network with a code that EE have sent you then you do this from the dial key pad not when asked to put in your sim code. 

by EleanorB

Re: How do I obtain SIM network PUK?

I'm aware It can be obtained online but I don't think I ever registered online so cannot access. Do you know which number to call? Will have to call EE from a different network device. Many thanks
Get Outlook for Android
EE Employee

Re: How do I obtain SIM network PUK?

Hi @EleanorB and welcome to the community.


All our contact numbers can be found on our get in touch page.


Hope this helps,




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