19-06-2018 03:18 PM
Attempted to key in the unlock code I've received for my Samsung Galaxy S7 and typed it incorrectly 3 times, resulting in needing a SIM network PUK? I'm in desperate need of sorting this asap as I live in a rural area with two children at school/nursery and this is my only way of contact in emergency. Many thanks Elle
19-06-2018 03:23 PM
@EleanorB You need to call customer services for you PUK code or you can get this from within your online account.
If your trying to unlock the device to use on a different network with a code that EE have sent you then you do this from the dial key pad not when asked to put in your sim code.
19-06-2018 03:26 PM