by sianyj36
Visitor

How do I get the unlock code for my old Samsung s5

I have left ee due to network issues and want to give my contract package phone to my son, but I can't unlock the phone to use his new sim card. Someone help please!.

 

Thanks 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How do I get the unlock code for my old Samsung s5

Hi,  

 

EE unlocking guide is here.

 

However you can get that phone unlocked via many local or third party unlocking services so you may want to consider this option. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: How do I get the unlock code for my old Samsung s5

Hi,  

 

EE unlocking guide is here.

 

However you can get that phone unlocked via many local or third party unlocking services so you may want to consider this option. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: How do I get the unlock code for my old Samsung s5

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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