24-07-2018 02:04 PM
You need the phone unlocking to take any SIM, not the SIM.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
24-07-2018 02:10 PM
Thanks! You're welcome :)! Glad I could be of assistance.
07-08-2018 01:23 PM
Hi I posted on here a couple of weeks ago asking how to get my device unlocked and the number I was given doesn't work how do I get an unlock code for my xperia x
07-08-2018 02:09 PM - edited 07-08-2018 02:14 PM
That 0800 number should work from the UK. You won't be asked for a EE mobile number unlike 150.