by Profile closed
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How can i get my apple iphoneC unlocked?

How can i get my apple iphoneC unlocked? it was a monthly contract phone i am now out of contract and i have no outstanding bills left and i want to get it unlocked because diffrent providers offer better deals and prices?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: How can i get my apple iphoneC unlocked?

Hi @Profile closed,

 

No, it should still be linked to your pay monthly account.

 

Please get in touch with customer services and our unlocking team will be happy to help. (You can call from any phone)

 

Thanks

 

James

13 REPLIES 13
by Grand Master
Grand Master

Re: How can i get my apple iphoneC unlocked?

Hi, 

 

There is a sticky thread/guide on how to unlock your phone in the forum you have posted this message. This post gives you all the information you need. 

 

Thanks. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: How can i get my apple iphoneC unlocked?

Thank you i have tried to fill out this form but everytime it says that an error has occured and cannot be completed and i also dont have 25p to call customer services what could you suggest?

by Grand Master
Grand Master

Re: How can i get my apple iphoneC unlocked?

You don't need to pay to call CS when you are on monthly contract.

 

You can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: How can i get my apple iphoneC unlocked?

my phone was on monthly contract but it is all payed off now and i have passed my contract time, so it is now a pay monthly sim option now, and everytime i fill that form out it says an error occurs 

by Grand Master
Grand Master

Re: How can i get my apple iphoneC unlocked?

Contracts don't just end. It's just that the min. term expires. So unless you explicitly cancelled the contract it's still on a rolling month contract.

 

Are you filling the form in as PAYG? Maybe that's why it's errorring.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: How can i get my apple iphoneC unlocked?

By the time my 2 and a half year contract came to an end they gave me the option of updating the handset or not carrying on the contract and keeping the handset as a non contract and i chose to not update my handset. Im pressing the contract option as this was the original setting of the handset.

by
EE Community Support Team

Re: How can i get my apple iphoneC unlocked?

Hi @Profile closed,

 

If you are using a pay monthly SIM plan it's free to call customer services.

 

Thanks

 

James

by Profile closed
Not applicable

Re: How can i get my apple iphoneC unlocked?

Well then im obiovusly not using a sim only plan then am i lol.

by
EE Community Support Team

Re: How can i get my apple iphoneC unlocked?

Hi @Profile closed,

 

Are you entering the details of your old pay monthly account into the unlocking form? (Rather than your new pay as you go account)

 

Thanks

 

James

by Profile closed
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Re: How can i get my apple iphoneC unlocked?

yeahh i am, should i be putting in the details of the new sim ? 

by
EE Community Support Team
Solution

Re: How can i get my apple iphoneC unlocked?

Hi @Profile closed,

 

No, it should still be linked to your pay monthly account.

 

Please get in touch with customer services and our unlocking team will be happy to help. (You can call from any phone)

 

Thanks

 

James

by Profile closed
Not applicable

Re: How can i get my apple iphoneC unlocked?

okay thank you i will try this from a diffrenet handset.

by Grand Master
Grand Master

Re: How can i get my apple iphoneC unlocked?

No, you must give the mobile no. the phone came with.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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