by LondonBird_1986
Visitor

How can I unlock my phone to any network..

I have a Samsung s5 I need to unlock my phone to any network. Iv tried doing it online and it keeps taking me back to the beginning. I have a ee payg sim but want to put a Virgin sim card in it. It used to have a virgin simcard in it but now it's saying network locked enter pin.... I'm confused... Any help greatly appreciated. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How can I unlock my phone to any network..

Hi @LondonBird_1986 

 

Please read and follow EE guide:

 

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: How can I unlock my phone to any network..

Hi @LondonBird_1986 

 

Please read and follow EE guide:

 

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: How can I unlock my phone to any network..

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

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