by ANYQ37 Investigator
Investigator

How can I unlock my oldish Samsung mobile?

My Samsung Pay As You Go mobile just locked up on me for no apparent reason yesterday.

How can I unlock it?

13 REPLIES 13
by Grand Master
Grand Master

Re: How can I unlock my oldish Samsung mobile?

@ANYQ37   exactly what do you mean by “it just locked up on me” 

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Thank you, Chris B. When I open up my phone by sliding the top part up so that it show the numbers there are four buttons including the green phone symbol and the red phone symbol. However, when I press either of the buttons to activate the phone nothing happens. I can't access anything!

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

Hi there @ANYQ37

 

Welcome to the community.

 

What Samsung phone do you have?

 

Are you able to remove the battery from this phone?

 

Leanne 🙂

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Thank you, Leann. Don't know what model it is. Nothing to indicate on my pink Samsung. Just slides up half way to answer or to text. Not sure about the battery. At the back there is what looks like a battery compartment with two small screws.

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

Hi @ANYQ37

 

Thanks for coming back to me.

 

If you turn the phone off and back on again does the same thing happen?

 

Leanne.

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Yes, Leann. Have done that several times but nothing happens when I push the buttons with the 3 dots.

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

Thanks @ANYQ37

 

If you give us a call on 150, we will be able to give you some extra steps to try.

 

Let me know how you get on 🙂

 

Leanne.

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Can't contact you on 150 from my mobile because I can't access the number, Leann. I tried dialing 150 on my landline but not available.

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

Hi @ANYQ37

 

If you call us on 0800 079 8586, we will be able to help 🙂

 

Leanne.

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Thank you, Leann. Will call that number on my landline.

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

No problem @ANYQ37

 

Hope you get this sorted 🙂

by ANYQ37 Investigator
Investigator

Re: How can I unlock my oldish Samsung mobile?

Thank you, Leann for all your help. Appears to be a repair job so will proceed with that.

ANYQ37

by
EE Community Support Team

Re: How can I unlock my oldish Samsung mobile?

No problem @ANYQ37

 

Thanks for coming back and letting me know 🙂

 

Leanne.

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