15-07-2017 01:16 PM
I finished my two year contract with an I phone 5. Now put in a Sim in Italy and cannot use it because it tells me it is still locked. What can I do? Thanks
15-07-2017 01:45 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.