08-05-2018 09:20 PM
I'm Carla I live in Italy I've bought an Orange phone from enthernet and when it arrived I tried to use it with my italian card but it askes me a code. Is there a way to have the code I need to use it??
08-05-2018 09:30 PM
@carla6 You will have to call EE customer services to request the device to be unlocked. You will be charged £8.99 and it’s payable via a UK credit/debt card. It take up to 10 days to process. This is the only way EE can unlock the device for you as it’s a 2nd hand device.
08-05-2018 09:40 PM
08-05-2018 09:41 PM
@carla6 Where did you purchase is from ? As EE do not post overseas
08-05-2018 09:48 PM
@carla6 So it’s 2nd hand then.
You have to call customer services to request this to be unlocked. Please do bear in mind that if this was originally purchased as a contract device then EE will not unlock the device until 6 months have passed starting from
when the original owner purchased the device from EE.
08-05-2018 10:39 PM
The phone is new, it isn't a second hand.
You are not the original owner who bought it from EE. Therefore it is 2nd-hand in your hands regardless of its "new" condition.
09-05-2018 09:05 AM - edited 09-05-2018 09:07 AM
Hello there @carla6
Thanks for posting on the community.
The advice you have been given is correct as you have purchased the phone from eBay you will need to give us a call so we can look into unlocking the phone for you.
Full information can be found on our unlocking a second hand device post.