by Mcewen_andrew
Explorer

How can I track / speed up the unlocking process?

Hi,

 

I am currently abroad in China and therefore unable to call customer services. I have put in an unlock request for my phone but don't know how to track its progress, I am in desperate need if using a local SIM as the call charges are too much. Is it possible to track progress or speed it up as I am stuck at the moment! Thanks very much. 

 

Andy

2 REPLIES 2
by Grand Master
Grand Master

Re: How can I track / speed up the unlocking process?

You can't. All you can do is wait. 

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by
EE Community Support Team

Re: How can I track / speed up the unlocking process?

Hi @Mcewen_andrew,

 

Welcome to the EE Community.

 

It can take up to 10 days to unlock your phone, but it's usually quicker.

 

We'll be in touch as soon as it's done.

 

Thanks

 

James

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