12-02-2018 12:28 PM
Hello @Margaretfox customer service can register your EE account so you can unlock your device:
More information on how to unlock an EE device:
12-02-2018 12:48 PM
If you bought you phone from EE it's already registered.
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, or is PAYG, you can just apply using the Unlocking your device form and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.