07-05-2017 08:51 PM
How can I find the pass code for my mobile
@Nora-2008 What phone do you have?
07-05-2017 09:47 PM
What passcode. To do what exactly?
07-05-2017 10:02 PM
08-05-2017 08:24 AM - edited 08-05-2017 08:24 AM
Good morning @Nora-2008
Welcome back to the community 🙂
I remember speaking to you very recently about the photo problem you were having.
Have you backed everything up on the phone like saving photos etc?
If you need help remember you can pop into your local EE store and one of the guys can help you.
Have you tried performing the master reset yet?
Here is some information from our Alcatel One Touch help and support pages.
Find out how to perform a master reset on your device.
The device has been restored to factory settings.
Let me know how you get on.
08-05-2017 03:12 PM