by Nellybabes
Explorer

Holiday SIM with different provider

Hi

i am 12 months into a 24month EE monthly contract.  I live in the UK but have flown to Australia for 4 weeks.  When I come here I usually buy a local 30 day sim and fit it to my phone and use until I fly back to the UK.  I have done the same this this time for myself and my kids but it won't work as the phone is not unlocked.  What do I do?  I went to the Unlock page but it is asking if I have an outstanding balance, of course I do I have another 12months to pay.  I just want to unlock the phone to allow me to fit the local sim and then revert back to my EE sim when I get home.  Anyone any ideas?

Thanks

Alison

4 REPLIES 4
by Grand Master
Grand Master

Re: Holiday SIM with different provider

It means outstanding on your current month's bill.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nellybabes
Explorer

Re: Holiday SIM with different provider

Ok, I will follow unlock instructions and click no outstanding balance....cheers.

by Grand Master
Grand Master

Re: Holiday SIM with different provider

Yes, do. Must be otherwise nobody will be able to unlock their devices until end of min. term.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Holiday SIM with different provider

Good morning and welcome to the community, @Nellybabes. 🙂

 

Did you manage to submit the unlocking request?

 

Give us a shout if you need some more help.

 

Chris

 

 

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