31-08-2019 08:33 PM
Hi, is my Oneplus 7 Pro on contract bought from Carphone Warehouse unlocked? If not can I get it unlocked? Need to know as I'm going on holiday to Turkey soon but need to be reachable due to a family illness so might need to use a different suitable sim while in Turkey, thanks
31-08-2019 09:12 PM
Phones from CPW aren't connected to EE. Pick another SIM up and try it as I suspect it will be unlocked.
31-08-2019 09:36 PM
To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
31-08-2019 09:56 PM
@Vicrattlehead just to add if the device is locked to EE it will not be unlocked until six months has passed since you first purchased it. The device isn’t 6 months old yet so if it is locked to EE it will not be unlocked yet.