11-01-2018 03:01 PM
Hi,I got Iphone x for christmas sa gift.The phone is from ebay and the problem is that I m living in Ireland . Phone is in ee network and I m on vodafone.Is there any way to unlock that phone ?
11-01-2018 03:06 PM - edited 11-01-2018 03:15 PM
@Gosia2323 As the device is secondhand you need to call customer services to have this unlocked but EE will not unlock a contract phone until six months have passed starting from the time of purchase by the original owner. So in other words EE will not unlock this device for you until at least six months have passed since it was purchased from EE.
Use THIS SITE and you can find out when the device was purchased from EE and then you need to add 6 months to that date to find out when you can request it to be unlocked.
11-01-2018 03:37 PM - edited 11-01-2018 03:45 PM
11-01-2018 03:41 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
11-01-2018 06:40 PM
How much did you pay for it?
I hope I am wrong but if less than retail price, then I would suggest your are 100% guaranteed to find this phone will be reported lost or stolen in 3-6 months. Buying from eBay is a massive risk.
Hope you paid on a credit card via PayPal.