by Bingaloo76
New Member

Hi I have got my new SIM card but it still locked as I reported my phone missing

Hi my phone was reported missing but I got it back I have got my new SIM but still it is locked and I can't receive texts to do sim swap

1 REPLY 1
by
EE Community Team

Re: Hi I have got my new SIM card but it still locked as I reported my phone mis

Hi @Bingaloo76

 

That is good news about your phone!

 

Did you receive your new SIM card through the post from us? You can register the new SIM card on our online form to get you up and running with the same number.

 

Did you report the phone lost to our customer service team? They would have put a block on the IMEI number on the device to blacklist it and prevent anyone using it if it was found.

 

To unblock the phone itself, you would need to speak to our customer service team. You can complete this over the phone once your SIM card is active, or you can do this with our Live Chat team from your My EE account.

 

 

Alex 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.