27-11-2017 08:32 PM
Hi I have Google pixel but I update versions to 8.0 it lock sim card EE please unlock for me thank you so much
27-11-2017 08:44 PM
@huhuhuh You will have to call EE customer services to get this unlocked. If you got this device 2nd hand it will cost you £8,99 to get it unlocked and it takes up to 10 days to process the request.
updating the OS will not cause a device to get network locked.
Be warned though if you did get this 2nd hand and the original owner did not have the device for more than 6 months then EE will not unlock the device as EE do not unlock devices until they have past 6 months from the time of purchase from EE.
28-11-2017 08:17 AM
28-11-2017 02:56 PM
You need your PUK code. Find it in your MyEE under Manage Device.