by huhuhuh
Visitor

Hi I have Google pixel but I update versions to 8.0 it lock sim card EE

Hi I have Google pixel but I update versions to 8.0 it lock sim card EE please unlock for me thank you so much

3 REPLIES 3
by Grand Master
Grand Master

Re: Hi I have Google pixel but I update versions to 8.0 it lock sim card EE

@huhuhuh  You will have to call EE customer services to get this unlocked.  If you got this device 2nd hand it will cost you £8,99 to get it unlocked and it takes up to 10 days to process the request. 

 

updating the OS will not cause a device to get network locked. 

 

Be warned though if you did get this 2nd hand and the original owner did not have the device for more than 6 months then EE will not unlock the device as EE do not unlock devices until they have past 6 months from the time of purchase from EE. 

by
EE Community Support Team

Re: Hi I have Google pixel but I update versions to 8.0 it lock sim card EE

Hi @huhuhuh

 

Thanks for coming to community to see us 🙂

 

I can see @Chris_B has given you all the help you needed.

 

Let us know how you get on when you speak with customer services please.

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Hi I have Google pixel but I update versions to 8.0 it lock sim card EE

You need your PUK code. Find it in your MyEE under Manage Device.

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