by ILYA31
Explorer

Help to untie from your sim card on imei phone which I bought abroad since I liv

Help unlock the iPhone from your sim card on imei. Where to write imei
?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Help to untie from your sim card on imei phone which I bought abroad since I

@ILYA31  You need to call EE customer services on +44 (0) 7953 966 250 to request the device be unlocked,  it will cost you £8.99 payable via a credit card and it will take up to 10 days to process. 

4 REPLIES 4
by ILYA31
Explorer

Help to untie from your sim card on imei phone which I bought abroad since I liv

Help to untie from your sim card on imei phone which I bought abroad since I live in Russia

by Brilliant Contributor
Brilliant Contributor

Re: Help to untie from your sim card on imei phone which I bought abroad since I

Hi

Please CLICK HERE to review the current unlocking process.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master
Solution

Re: Help to untie from your sim card on imei phone which I bought abroad since I

@ILYA31  You need to call EE customer services on +44 (0) 7953 966 250 to request the device be unlocked,  it will cost you £8.99 payable via a credit card and it will take up to 10 days to process. 

by Grand Master
Grand Master

Re: Help to untie from your sim card on imei phone which I bought abroad since I

@ILYA31: Did you buy this phone yourself direct from EE or is it 2nd hand?

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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