by linuxman74 Investigator
Investigator

Help me, I am from Italy with locked second hand Pixel 3a

Hi, I purchased a second-hand pixel 3a.
The vendor had told me that he wasn't locked…. But now that I've received it, I see that it is locked with EE
I'm Italian and my SIM is Vodafone Italy, what can I do?

Tnx

 
4 REPLIES 4
by linuxman74 Investigator
Investigator

Re: Help me, I am from Italy with locked second hand Pixel 3a

by
EE Community Support Team

Re: Help me, I am from Italy with locked second hand Pixel 3a

Hi there @linuxman74

 

Thanks for coming to the community.

 

To unlock a second-hand device purchased from eBay, it will cost £8.99 and you’ll need to call us on +44 (0) 800 956 6000 to request this. 

 

You will need:

 

  • IMEI number of the phone or device (you can enter *#06# on the device to get this)

 

  • Contact number

 

  • Contact email address

 

  • UK credit or debit card to make the payment

 

You cannot unlock a device purchased or upgraded through a contract that is less than 6 months old.

 

Leanne 🙂

by linuxman74 Investigator
Investigator

Re: Help me, I am from Italy with locked second hand Pixel 3a

But… I am from Italy, i dont have a UK Card, i have N26 Bank

Also… i dont know if the contract is less than 6 mnts.

 

 

by
EE Community Support Team

Re: Help me, I am from Italy with locked second hand Pixel 3a

Hi there @linuxman74

 

Thanks for coming back to me.

 

I would suggest contacting the seller to see if they can help you get the device unlocked from their EE account.

 

Leanne 🙂

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