by nkaramaga
New Member

Hello, i bought a second hand EE device but it's locked.

How can i unlock it? I tried to use the online portal provided. But my IMEI number was denied. I bought this phone from CEX when i was in Scotland, im currently abroad and i cant seem to be able to contact customer service while im here.

2 REPLIES 2
by Grand Master
Grand Master

Re: Hello, i bought a second hand EE device but it's locked.

Hi @nkaramaga 

 

Please read and follw the instructions as per EE guide: 

 

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

You will not be able to unlock any device which is still within its initial 6 month contract period. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Hello, i bought a second hand EE device but it's locked.

@nkaramaga : You cannot use the online unlocking form for 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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