16-03-2019 02:08 PM
How can i unlock it? I tried to use the online portal provided. But my IMEI number was denied. I bought this phone from CEX when i was in Scotland, im currently abroad and i cant seem to be able to contact customer service while im here.
16-03-2019 02:13 PM
Please read and follw the instructions as per EE guide:
You will not be able to unlock any device which is still within its initial 6 month contract period.
16-03-2019 02:24 PM
@nkaramaga : You cannot use the online unlocking form for 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.