17-04-2018 05:27 PM
Hello! Why is my number blocked?
I really need to have access even to incoming calls - I'm in a problematic situation because I don't get passwords/contact from my bank. Please for help. Unfortunately, I'm still on a long international trip and I don't how to go to the store EE.
17-04-2018 05:49 PM
How long have you been abroad?
You need to have a stable link to the UK network I believe after 120 days you need to connect to a UK network to keep it active.
17-04-2018 05:49 PM - edited 17-04-2018 05:52 PM
@aguskula Unfortunately if you answer the customer services security questions incorrectly you will Lock your account and a visit to a EE store with ID is what’s needed to get the account unlocked again. And about your number being blocked have you missed your payments to EE ?
@BrendonH being abroad for a long time will not block the number as after 60 days you’ll start being charged for roaming if your in the EU/5 other max plan country’s. It might get blocked if your running up a large bill/s
17-04-2018 05:50 PM
17-04-2018 08:17 PM
Hi! Thank you for your answer @Lee_H
•My type is pay as you go
•In Poland. I plan to come back to UK on June
•In January 2018