by Jeffthornhill
Visitor

Having problems with phone unlock form

Keep trying to use form to unlock phone but always says try later. Do i need to call to do this?

3 REPLIES 3
by cwmparc1 Established Contributor
Established Contributor

Re: Having problems with phone unlock form

I had a similar problem a couple of months ago, where the online form kept saying my phone wasn't an EE phone.

Called 150 and was sorted in less than 5 minutes 

by
EE Community Support Team

Re: Having problems with phone unlock form

Hi @Jeffthornhill,

 

Welcome to the EE Community.

 

Are you an existing EE customer?

 

Have you tried following the instructions in Unlocking your EE mobile phone or device?

 

Thanks

 

James

by Grand Master
Grand Master

Re: Having problems with phone unlock form

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different. If you didn't get it direct from EE the online form is no good for you.

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