09-10-2018 10:36 AM
filled in the form to unlock my iPhone6, which was out of contract, has confirmation text through that it had been unlocked, but when i tried a different sim it said it was locked, and then when i checked the imei number it said it was locked. Problem is, I have now left EE, I had it unlocked as I was selling it, to a friend who isn't on EE, and of course it doesn't work! I do have the messages that says it's been unlocked. I don't have an EE shop close by so was hoping to get some answers here! Many thanks for reading
09-10-2018 10:53 AM
@Waterbaby1975 What network SIM card are you trying to use ? If it’s a 3 SIM card this will be your issue as 3 sims dont always work when performing the unlock on the device. You’ll need to get a o2 or Vodaphone sim to perform the unlock and once done you’ll be able to use the 3 sim.
09-10-2018 12:16 PM
09-10-2018 03:12 PM
Have tried it with an id sim card which is supported by three, but also a virgin sim card which is supported by EE? Yes, have checked the apple support page, have done all the re-boots and re-sets I found trawling the web for answers...
09-10-2018 03:46 PM
I've not been able to try an O2 or Vodaphone. I tried customer services but they said as my account was now closed I would have to go through it all again and pay the £8.99.
09-10-2018 06:07 PM
Requested 1 September, has text message on the 6 confirming what steps I needed to take to finish the unlock, which I did. But when I check on the link posted it’s still coming up as locked.
09-10-2018 06:16 PM - edited 09-10-2018 06:18 PM
@Waterbaby1975 It will do until you put a different network SIM card in the device to perform the unlock.
Don’t use a 3 sim or any other network that uses 3 to give its customers a signal. You need and it’s best to use a o2 or Voda sim.