by GiusyM Investigator
Investigator

HTC m9 or iPhone

Hello, 

I requested to EE a code to unlock my HTC M9. I had a pay monthly sim card. They sent me a code but when I use it, the phone tells me it's incorrect. I already transferred my number to three, so basically I have no sim card from EE and I can't put the three one. Any idea what to do? 

13 REPLIES 13
by
EE Employee

Re: HTC m9 or iPhone

Good Morning @GiusyM

 

Welcome to the EE Community! Smiley Happy

 

What error are you getting when inputting the code?

 

When did you get the code?

 

Thanks - Karen. Smiley Happy

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

Hello 

I received the code on the 18th of may and the message I received when I use it is "password incorrect" 

 

by
EE Employee

Re: HTC m9 or iPhone

Hi @GiusyM

 

If that's the error you're getting that's not the unlock that's giving the error.

 

It's the phones pass-code you'll need to enter first before it asks for the unlock code.

 

Thanks - Karen. Smiley Happy

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

Hello again,

 

Sorry about the stupid question, where do I find the phone's pass code?

by
EE Employee

Re: HTC m9 or iPhone

Hi @GiusyM

 

It would have been set up on the phone itself - when you use the phone do you have a pass-code you use to unlock it?

 

Thanks - Karen. Smiley Happy

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

No I have always had a pattern, never a numerical password

by
EE Employee

Re: HTC m9 or iPhone

Hi @GiusyM

 

There should be a back-up pass-code.

 

If you can't remember it you can factory reset the phone.

 

Do you have everything backed up?

 

Thanks - Karen. Smiley Happy

 

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

I don't think I ever set up a code. I can try to do it otherwise will have to reset. Thank you so much

by
EE Employee

Re: HTC m9 or iPhone

No problem at all @GiusyM

 

Pop back and let me know how you get on!

 

Thanks - Karen. Smiley Happy

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

Hello again, 

 

I had a better look and what the phone asks me is the sim unlock network pin..so I think it's the code I requested? 

by
EE Employee

Re: HTC m9 or iPhone

Hi @GiusyM

 

The code it is requesting is the unlock code to allow you to use another network SIM.

 

Are you following all the instructions given by the unlock team?

 

Many thanks,

 

Lee

by GiusyM Investigator
Investigator

Re: HTC m9 or iPhone

Hello 

Instructions say "

Insert a different network SIM card and switch on

The handset should display: ‘Network is locked, please enter unlock code’.

Enter in : 96114361

The handset will display ‘Service Provider is locked please enter unlock code’.

Enter in : 96114361

Press OK.

Handset should display ‘Completed’

 

Your device will now be unlocked"

 

But when I insert code, says incorrect password 

by
EE Employee

Re: HTC m9 or iPhone

Morning @GiusyM

 

Sorry to hear it's still not resolved.

 

I'll send you a Private Message to get some details.

 

Thanks - Karen. Smiley Happy

Let's get started

Join the EE Community to ask, answer, learn and share.