by ruraloffice
New Member

Forgotten password for Samsung Galaxy A20e.

My son has forgotten his password and is locked out of his phone. We have tried too many combinations and now we can't even turn off the phone without inputting the password. How do I unlock it?

1 REPLY 1
by Grand Master
Grand Master

Re: Forgotten password for Samsung Galaxy A20e.

@ruraloffice   To unlock it you need to remember the password,  there is no master password as that wouldn't make the device secure.  You only option if you can not remember the password is to restore the device back to factory settings and what ever data isn’t backup from the device will be lost. 

please read THIS

 

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