by pietrobob Investigator
Investigator

Explanation of the meaning of "Activated Iphone"

Hello everyone, in December I bought a iphone 7 on ebay, locked on EE.

To unlock it, the imei must be activated more than 6 months old.

But what means activated? What action I should have done to activate the imei to start the 6-month counter?

 

Thanks 

 

P.s I'm italian and I apologize for any mistakes.

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Explanation of the meaning of "Activated Iphone"

@pietrobob: EE phones are owned by EE for the 1st 6 months from purchase & cannot be unlocked during that period.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Explanation of the meaning of "Activated Iphone"

Hi @pietrobob,

 

Welcome to the EE Community. Smiley Happy

 

That's a great answer from @XRaySpeX.

 

Find out more in our unlocking guide >

 

Thanks

 

James

by pietrobob Investigator
Investigator

Re: Explanation of the meaning of "Activated Iphone"

Thank you for the reply. 

 

I have a friend who lives in U.K. and he is EE customer. Can he unlock my phone using the online form? 

by
EE Community Support Team

Re: Explanation of the meaning of "Activated Iphone"

Hi @pietrobob,

 

No, as the phone won't be linked to their account.

 

You would need to contact customer services to request the unlock.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.