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by Investigator
Investigator

End of contract

My contract ends in a couple of weeks and I don't want to upgrade/start a new contract and I don't want to start a sim only plan with EE as I've found the same plan for cheaper with someone else. Does anyone know how I go about keeping the current phone (nothing wrong with it so don't see why I should get a new one) and changing over to giffgaff? Do I need to speak to someone at EE and get my phone unlocked before I order the new sim? And would giffgaff be able to keep my same number?

1 SOLUTION

Accepted Solutions
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by Ace Contributor
Ace Contributor
Solution

Re: End of contract

Hi @Bernice123 

 

Welcome to the EE Community,

 

you will need to get your phone unlocked if you call 150 they will be able to arrange a NCK code for you.

 

Thanks,

 

David.

 

 

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6 REPLIES 6
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: End of contract

Hi @Bernice123 

 

Welcome to the EE Community,

 

you will need to get your phone unlocked if you call 150 they will be able to arrange a NCK code for you.

 

Thanks,

 

David.

 

 

View solution in original post

Highlighted
by Investigator
Investigator

Re: End of contract

Thank you for that @David ! I'm clueless with this stuff so thanks for the help 🙂 I don't suppose you know if I'll need to pay anything extra to keep the phone?

Highlighted
by Ace Contributor
Ace Contributor

Re: End of contract

@Bernice123 once your contract is over there is no charge to retain the device or unlock your device 🙂

Highlighted
by Investigator
Investigator

Re: End of contract

@Davidoh that's great, I wasn't too sure and couldn't find anything! Sorry for all the questions but I don't suppose you know if I need to actually speak to someone at EE and tell them I don't want to upgrade?

Highlighted
by Ace Contributor
Ace Contributor

Re: End of contract

@Bernice123 if you wish to keep your number you will need to ask for a PAC code which will allow you to move your number over to another network.

 

you can ask for the PAC code and unlocking code on the same call 🙂

Highlighted
by Investigator
Investigator

Re: End of contract

@David  oh that's brilliant! Thank you so much for your help, really appreciated 🙂

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