12-10-2017 01:57 PM
I'm on EE pay as you go. I recently got a second hand device that is locked to EE. Would unlocking it be free, or would it cost £8.99? The website is not exactly clear about that - it mentions that unlocking second hand EE devices costs £8.99 for non EE customers, but nothing about the costs for current EE customers.
12-10-2017 03:15 PM
You are not an EE customer for the 2nd hand device you bought.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
15-10-2017 08:32 AM
Good morning @magicbynature
Thank you for joining community 🙂
I would advise to please have a look at our How to unlock a second-hand phone or device locked to EE support article and this will explain everything.
Let us know how you get on.