EE Will not unlock Mobile BB device

I paid upfront for a M2 device on a rolling 30 day contract. its now on a rolling 30 day contract.


I have been offered a better deal on a another mobile provider for my business and have accepted it, Unfortunately EE have failed to offer a similar service. (BTW i don't want to move because of the hassle but its significant).


I have been told by EE business customer services that the device is locked until its 6 months even though i now own the device and i'm outside the contract. Can they do this as in theory i own the device and are forcing to stay with the provider post contract.





EE Community Support Team

Re: EE Will not unlock Mobile BB device

Good Afternoon @gmllewellyn


Thanks for coming to the community. 


I have checked this for you and your device should be able to be unlocked. 


You will now have a private message in your community inbox from myself for more information. 


Speak soon, 


Katie 🙂

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