16-08-2018 10:29 PM
I have followed the onscreen unlocking process and had no active phone now for 3 days but I can't access updates as my number has been transferred to new network. Do I need an unlock code?
16-08-2018 10:43 PM
Didn't you give an email addy for the unlocking instructions to be sent?
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
16-08-2018 10:53 PM
The device was second hand and on the instructions to unlock it stated £8.99. I have contacted EE to say I no longer her have my EE number with them but their answer is always the same "if you've followed online unlock instructions all will be fine" all can't be fine as how do they know the details of my phone to unlock it they have no imei
16-08-2018 10:58 PM - edited 16-08-2018 11:01 PM
You cannot use the online unlocking form for 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
16-08-2018 11:03 PM
Thanks! You're welcome :)! Glad I could be of assistance.