by trix1881 Investigator
Investigator

Device unlock

I have cancelled my contract with EE paid the fees to cancel. Surely I am legally entitled to unlock a device which granted is under 6 months with the EE network but I have paid for so now own??? 

1 SOLUTION

Accepted Solutions
by trix1881 Investigator
Investigator
Solution

Re: Device unlock

I beleive it can be done now after much arguing. 

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Device unlock

Hi

Please CLICK HERE to review the current unlocking process.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by trix1881 Investigator
Investigator

Re: Device unlock

This doesn’t cover my question 

my contract was under 6 months old at the time of cancelling , it’s still under 6 months now that it’s cancelled how can they hold me ransome, I may need to sue them 

by Grand Master
Grand Master

Re: Device unlock

@trix1881  Provided you’ve paid off the contract you can get the device unlock.  EE can not make you wait 6 months as you e now paid all that you owe on this.    

by trix1881 Investigator
Investigator

Re: Device unlock

You would think this however they tell me I have to wait 6 months as even though I have paid it off they still own it although I am out of contract and it’s paid hence why i am literally prepared to take legal action against ee 

by Ace Contributor
Ace Contributor

Re: Device unlock

They are probably going by the IMEI which states when it was purchased. 

 

They probably haven't come acrossthis situation before. I don't know anyone who can afford to get a contract and then cancel before 6 months it would ahve been cheaper to buy the handset direct from manufacturer.


BrendonH (Android Expert) - Samsung Galaxy S10+ (Pie 9.0)
If I have helped you please click on the STAR/SOLUTION buttons below
by Grand Master
Grand Master

Re: Device unlock


@trix1881 wrote:

they tell me I have to wait 6 months as even though I have paid it off


@trix1881: Who or what tells you this? Was it the online unlocking form?

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by
EE Community Support Team

Re: Device unlock

Hi @trix1881 

 

Welcome to the community.

 

Have you spoken to our customer services team?

 

Chris

by trix1881 Investigator
Investigator
Solution

Re: Device unlock

I beleive it can be done now after much arguing. 

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