08-01-2018 03:56 PM
I'm trying to unlock an EE Rook phone. I called customer service, provided the IME code, paid £8.90, and they sent me an unlock code.
The problem is that this unlock code is 18 characters, made of digits and letters, while the phone expects a 16 digits number. The screen to enter the code says "Enter SIM ME lock [NP]".
Any idea how I'm supposed to use this unlock code?
08-01-2018 04:01 PM - edited 08-01-2018 04:02 PM
08-01-2018 04:13 PM
The thing is, they did give me an unlock code, but its format is different from what the device expects.
08-01-2018 04:37 PM
Have you stuck another network's SIM in it to try the unlock code with?
08-01-2018 04:52 PM
Hello @laurenteeee that is what I meant by they can confirm if they have given you the correct code or not. You mentioned they have given you a 18 digit NUC containing letter and numbers however, that can not be the correct NUC if your device is asking for a 16 digit NUC containing only numbers. 🙂
09-01-2018 09:37 AM
@XRaySpeX, yes I did this.
@tm90I've tried to call them again yesterday and, after 30 minutes on call, the only feedback I got was that a manager would send me an email at 5:30pm with the proper code. Unsurprisingly, he did not send anything.
Now I'm calling again, having to re-explain everything every time, but the guy on call is apparently gone without saying anything. Not sure if I'm supposed to hang up or to keep waiting for who knows how long.
Top customer service from EE anyway... Next time I need a SIM card I know what operator I won't consider.