by Chrisbell0705 Investigator
Investigator

Code sent to unlock old 5c still locked

Sent unlock code for old iphone still won't accept non carrier sim. ?????

8 REPLIES 8
by
EE Community Support Team

Re: Code sent to unlock old 5c still locked

Morning @Chrisbell0705

 

Thanks for coming here for help.

 

Did you request to unlock the device through us?

 

The iPhone should not need a code, you should have an email with instructions from us?

 

Speak soon 🙂

by Grand Master
Grand Master

Re: Code sent to unlock old 5c still locked

Is this a phone you bought new direct from EE? How did you apply for unlock?

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by stuarttunstall Established Contributor
Established Contributor

Re: Code sent to unlock old 5c still locked

A few years back I unlocked my IPhone 4 from Vodafone, as far as I know you do not get a code, it is all linked between the network providor, Apple and ITunes... 

 

If I remember correctly, I requested the handset unlock from Vodafone, I beleive they then ask Apple to unlock it.. after a few days I got an email telling me to put a non-Vodafone SIM card in the handset and connect to ITunes.. 

 

It came up that the device was now unlocked in ITunes, no participation from me at all.

 

Stuart

by Chrisbell0705 Investigator
Investigator

Re: Code sent to unlock old 5c still locked

My old contract phone and ee sent me a unlock code.
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Sent from Gmail Mobile
by Chrisbell0705 Investigator
Investigator

Re: Code sent to unlock old 5c still locked

Yes spoke to ee they said it would take 10 days or so. Gave the imei
number. Still wont accept non ee sim.
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Sent from Gmail Mobile
by
EE Employee

Re: Code sent to unlock old 5c still locked

Hi @Chrisbell0705 and welcome to the Community.

 

Have you completed the unlock by placing another provider SIM into the handset and performing a backup and restore?

 

Many thanks,

 

Lee

by Chrisbell0705 Investigator
Investigator

Re: Code sent to unlock old 5c still locked

Yes lee tried everything. Factory restore n back up. Im in Vietnam so all
help is appreciated
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Sent from Gmail Mobile
by
EE Employee

Re: Code sent to unlock old 5c still locked

Hi @Chrisbell0705

 

So I can try and help, when and how did you request the unlock process?

 

Have you received confirmation to say the device is unlocked.

 

Many thanks,

 

Lee

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