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by Investigator
Investigator

Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

Dear all,
 
Could you please check the IMEI of the two phones and whether they are sim-locked or not?
 
 
We bought it in the UK. It writes EE on the cover but we did not buy it with contract, we paid the total sum, which was around 700 pounds.

Could you please check whether these IMEI's are SIM-lock or SIM-free? We want to attach it to 5G network and we are looking for ways to unlock it if that is possible.

IMEIs are:

  1.  868876041931852
  2.  868876041928577

If SIM-lock, is it not possible to use it for 5G service? We can have a network attach with 4G network but 5G option just does not appear in the preferred network types.

SW version is: CPH1921EE_11_A.18 and there is also another SW version Q_V1_P14. The phone does not accept a generic SW version from Oppo website.
 
 
Thanks and regards,
Akın
10 REPLIES 10
Highlighted
by Grand Master
Grand Master

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

@akinsoysal : All phones purchased from EE are locked to EE.

 

Where did you get this device originally? Did you buy it yourself new direct from EE or from a reseller or is it 2nd-hand? The unlocking process & costs are different. Was it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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by Investigator
Investigator

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

Hello @XRaySpeX , as mentioned, we bought it in the UK. I think it was from a reseller. It was not a monthly contract, as I said, we paid the whole price of the phone. It was bought in November 2019.

 

Could you please inform me about the unlocking process?

Highlighted
by Grand Master
Grand Master

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

@akinsoysal : Where in UK? Were they new or pre-owned?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

From Carphone Warehouse, it was 750 pounds each. Do you need the order number?

Highlighted
by Grand Master
Grand Master

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

@XRaySpeX  Is it possible for you to check the IMEIs that I mentioned belong to EE or not? Where can I learn it?

Highlighted
by Grand Master
Grand Master

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

No, I'm not EE but just a user like you. Try CheckMEND 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

I paid 1.99 pounds and it did not tell me whether it is locked or not, just whether it was blocked or not.

 

Isn't there any possible way whether I can get to this EE customer support or something? This is getting ridiculous!

Highlighted
by Grand Master
Grand Master

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

Did it tell you it was on EE. If so, it is certainly locked to them.

 

I already gave you a number for EE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Check Whether My EE Oppo Reno 5G Phone Is Locked or Not

Thanks @XRaySpeX , it seems like I cannot write to them, so I have to call them.

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