by azzedwards1 Investigator
Investigator

Charged unlocking fee but phone is still locked?

I have a pay as you go iPhone 5s and submitted the unlock request form Thursday morning. Unlocking charge was taken this morning, how long before device is unlocked? 

6 REPLIES 6
by Profile closed
Not applicable

Re: Charged unlocking fee but phone is still locked?

Unlocking can take upto 10 days.

 

As you have an iPhone, have you tried inserting a different SIM yet to see if the iPhone is actually now unlocked?

 

 

by azzedwards1 Investigator
Investigator

Re: Charged unlocking fee but phone is still locked?

I done the online check when you need to enter the IMO code and it said my device was still locked

by Grand Master
Grand Master

Re: Charged unlocking fee but phone is still locked?

@azzedwards1  Have EE texted/emailed you to confirm it’s unlocked yet as they do inform you when it’s done. 

by
EE Community Support Team

Re: Charged unlocking fee but phone is still locked?

Hi @azzedwards1,

 

Welcome to the EE Community.

 

As @Chris_B said, it can take up to 10 days to unlock your phone, although it's usually much quicker.

 

We'll let you know as soon as it's completed.

 

Thanks

 

James

by azzedwards1 Investigator
Investigator

Re: Charged unlocking fee but phone is still locked?

Unlocked now.

by
EE Community Support Team

Re: Charged unlocking fee but phone is still locked?

Great news @azzedwards1

 

Thanks for the update.

 

James

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