12-09-2017 05:02 PM - edited 12-09-2017 05:05 PM
A few months ago my mother switched to a Samsung instead of her iPhone 6. She's in love with her Samsung and no longer needed her iPhone.
After a few months of it literally gathering dust in the drawer, I gave it to my girlfriend, completely unaware that the phone was locked to EE. So she couldnt use her SIM card.
I was was wondering what the best course of action to take is. We aren't sure if it is 6 months old or not, and we're just hoping to get it unlocked quickly and safely her current phone is on its last legs.
Would it be safer going to EE instore? Phoning them? Or a third party website? There seem to be many scam websites so I'm just being very cautious.
My mother and I are still with EE we have been for years, just my girlfriend isn't. She factory reset the phone thinking it would help, it didn't. Which means it has no 4G or WiFi connection. Is that a problem or is there a work around.
12-09-2017 05:47 PM
@Macleod98 Ask your mum to fill out the online form with her details ( even the phone number that was used in the device as it needs to be linked to her account) and it will be free to unlock the device. Make sure you manually enter the IMEI number of the iPhone.
12-09-2017 07:08 PM
12-09-2017 07:55 PM
Would it be okay if I called or wrote it out? I know all the account details since my mother struggles with technogly and has no clue 🙂
Or does it absolutely have to be her