by Abbey1 Investigator
Investigator

Changed number

I used my PAC and my new phone has now changed numbers. However now I have two phones with the same number and when I text somebody with my new phone their response gone to my old phone. Am unsure what to do

5 REPLIES 5
by Grand Master
Grand Master

Re: Changed number

@Abbey1  Restart both devices 

 

what devices are they ? 

by Abbey1 Investigator
Investigator

Re: Changed number

I have and still no change

Get Outlook for iOS
by Grand Master
Grand Master

Re: Changed number

@Abbey1  Are both these devices iPhones ?  Have you turned off iMessage on your old device? 

 

Also turn off  iMessage and face time on your new device then restart your new device then turn on iMessage and face time on your new device.   

by Abbey1 Investigator
Investigator

Re: Changed number

My old phone is a Samsung just tried restarting my new phone again it no change

Get Outlook for iOS
by
EE Community Support Team

Re: Changed number

Hi @Abbey1

 

When did you change handset?

 

Has it just been done today?

 

Thank you

 

Richard

 

🙂

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