Solved: Re: Can you unlock my phone please

gerdapinc · ‎28-12-2018

I am having trouble trying to unlock my phone online. Can someone help please? This is urgent as I am currently in Mexico with no phone. Thanks!

David_C · ‎28-12-2018

@gerdapinc you can fill in this form if you bought the phone yourself & it's over 6 months old

https://myaccount.ee.co.uk/app/device-unlock

If the phone is under 6 months old EE will not unlock it.

If you bought it off someone else & the phone is over 6 months old you will need to ring the above number & pay £8.99 with a UK debit or credit credit card.

David_C · ‎28-12-2018

Good Morning @gerdapinc

Welcome to the EE Community,

I would recommend contacting customer services on 00447953966250 from 8AM as there is no account access here on the Community.

David_C · ‎28-12-2018

@gerdapinc you can fill in this form if you bought the phone yourself & it's over 6 months old

https://myaccount.ee.co.uk/app/device-unlock

If the phone is under 6 months old EE will not unlock it.

If you bought it off someone else & the phone is over 6 months old you will need to ring the above number & pay £8.99 with a UK debit or credit credit card.