28-12-2018 02:24 AM
I am having trouble trying to unlock my phone online. Can someone help please? This is urgent as I am currently in Mexico with no phone. Thanks!
Solved! See the answer below or view the solution in context.
28-12-2018 02:50 AM - edited 28-12-2018 02:51 AM
@gerdapinc you can fill in this form if you bought the phone yourself & it's over 6 months old
https://myaccount.ee.co.uk/app/device-unlock
If the phone is under 6 months old EE will not unlock it.
If you bought it off someone else & the phone is over 6 months old you will need to ring the above number & pay £8.99 with a UK debit or credit credit card.
28-12-2018 02:39 AM
Good Morning @gerdapinc
Welcome to the EE Community,
I would recommend contacting customer services on 00447953966250 from 8AM as there is no account access here on the Community.
28-12-2018 02:50 AM - edited 28-12-2018 02:51 AM
@gerdapinc you can fill in this form if you bought the phone yourself & it's over 6 months old
https://myaccount.ee.co.uk/app/device-unlock
If the phone is under 6 months old EE will not unlock it.
If you bought it off someone else & the phone is over 6 months old you will need to ring the above number & pay £8.99 with a UK debit or credit credit card.
Subject |
---|