08-02-2018 02:31 PM
Hello @Margaretfox where did you get it from and how long have you had it?
Information on unlocking a device through EE can be found here:
08-02-2018 02:37 PM - edited 08-02-2018 02:38 PM
Your daughter can unlock it for free using the online form. She will need the mobile number she used and the devices IMEI number:
Or you can unlock it as a second hand device through customer service but there will be an £8.99 charge:
08-02-2018 03:01 PM - edited 08-02-2018 03:02 PM
08-02-2018 04:12 PM