by Margaretfox Investigator
Investigator

Can you unlock my phone now?

 
1 SOLUTION

Accepted Solutions
by Margaretfox Investigator
Investigator
Solution

How do I contact customer services about registering correctly to unlock phone

 
9 REPLIES 9
by Margaretfox Investigator
Investigator

Re: Can you unlock my phone now?

Thanks.

Margaret Fox
Sent from my ipad
by Ace Contributor
Ace Contributor

Re: Can you unlock my phone now?

Hello @Margaretfox where did you get it from and how long have you had it?

 

Information on unlocking a device through EE can be found here:

 

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/59...

by Margaretfox Investigator
Investigator

Re: Can you unlock my phone now?

It was my daughter's and I think she bought it from EE IN 2012

Margaret Fox
Sent from my ipad
by Ace Contributor
Ace Contributor

Re: Can you unlock my phone now?

Your daughter can unlock it for free using the online form. She will need the mobile number she used and the devices IMEI number:

 

https://myaccount.ee.co.uk/device-unlock/

 

Or you can unlock it as a second hand device through customer service but there will be an £8.99 charge:

 

http://ee.co.uk/help/get-in-touch

by Margaretfox Investigator
Investigator
Solution

How do I contact customer services about registering correctly to unlock phone

 
by Ace Contributor
Ace Contributor

Re: Can you unlock my phone now?

You are welcome. The community is here anytime if there is anything else you would like to know.

 

🙂

by Ace Contributor
Ace Contributor

Re: How do I contact customer services about registering correctly to unlock pho

Hello @Margaretfox you can contact customer service on 0800 956 6000 options 2, 4 for device unlock queries. If you have a pay monthly account with EE you can also access Live Chat here:

 

http://ee.co.uk/help/get-in-touch

by
EE Employee

Re: Can you unlock my phone now?

Hi @Margaretfox and welcome to the community.

 

Hopefully, the above information will help you get the phone unlocked 🙂

 

Many thanks,

 

Lee

by
EE Community Support Team

Re: How do I contact customer services about registering correctly to unlock pho

Hello there @Margaretfox

 

Thanks for coming to the community.

 

If you give our pay as you go team a call on 150 or 0800 079 8586 from another phone.

 

They will be able to help you get the account registered and process your unlocking request.

 

Thanks. Leanne 🙂

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