14-07-2017 01:11 PM
I'm trying to unlock both mine and my mother's phone, but EE doesn't recognise the mobile numbers which is locked to Orange.
Every time I try to register the phones, it just says it doesn't recognise these as an EE, Orange or T-Mobile number.
If I put the IMEI number in, again it says it doesn't recognise the phone.
14-07-2017 01:18 PM - edited 14-07-2017 01:18 PM
Did you buy this device yourself new direct from EE/Orange or is it 2nd-hand?
14-07-2017 01:28 PM
To unlock a phone not bought directly from EE you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
14-07-2017 02:17 PM
You could ask. The only way is by phoning them.
14-07-2017 04:17 PM
Just phoned about 5 minutes ago.
The nice bloke took my details phone number, email and IMEI number, but sadly couldn't process it due to the department which handles unlocks was too busy.
I was told to ring early tomorrow.
27-07-2017 01:49 PM
Had to ring 3 times on different days because they kept saying the unlock team was too busy.
Finally got passed on to the unlock team and they took my details etc. Strange thing was that they said there was "no fee as it's on my orange account" which confused me a bit.
They said it will take about 10 days and will email me the code when ready.
27-07-2017 03:02 PM
@timmy963 It’s free to unlock an old contract device or a payg device. You only pay if that device is still in contract or it’s a 2nd hand device.
27-07-2017 04:16 PM
03-08-2017 09:24 PM - edited 03-08-2017 09:24 PM
"We have checked with Samsung and your Device is already unlocked, all you need to do is
Insert a different network SIM card and switch on ( 02 or Vodafone works best)"
What a load of BS. I used the same o2 sim I tested before I even requested the unlock and it still says network locked.
04-08-2017 06:26 AM - edited 04-08-2017 06:29 AM
please can I ask what devices are these ?
04-08-2017 11:04 AM - edited 04-08-2017 11:07 AM
They are both Samsung GT-E1230 phones and yes that is the email I received yesterday.
I've not tried getting my mothers unlocked yet, just mine for now.
04-08-2017 11:06 AM
@timmy963. Did you receive the unlock code for this device? If you did have you entered the unlock code for this device on the device?