by timmy963 Contributor
Contributor

Can't unlock a few year old Orange phone

I'm trying to unlock both mine and my mother's phone, but EE doesn't recognise the mobile numbers which is locked to Orange.

 

Every time I try to register the phones, it just says it doesn't recognise these as an EE, Orange or T-Mobile number.

 

If I put the IMEI number in, again it says it doesn't recognise the phone.

22 REPLIES 22
by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

Did you buy this device yourself new direct from EE/Orange or is it 2nd-hand?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

I bought both a few years ago from Argos. I still even have the boxes...

by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

To unlock a phone not bought directly from EE you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

Is it possible to have them take the fee from my payg credit?

by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

You could ask. The only way is by phoning them.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Can't unlock a few year old Orange phone

Hi @timmy963 and welcome to the community.

 

Let us know how you get on after speaking to customer services.

 

Many thanks,

 

Lee

by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

Just phoned about 5 minutes ago.

 

The nice bloke took my details phone number, email and IMEI number, but sadly couldn't process it due to the department which handles unlocks was too busy.

 

I was told to ring early tomorrow.

by
EE Employee

Re: Can't unlock a few year old Orange phone

Hi @timmy963

 

Do let us know tomorrow though.

 

Many thanks,

 

Lee

by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

Had to ring 3 times on different days because they kept saying the unlock team was too busy.

 

Finally got passed on to the unlock team and they took my details etc. Strange thing was that they said there was "no fee as it's on my orange account" which confused me a bit.

 

They said it will take about 10 days and will email me the code when ready.

by
EE Community Support Team

Re: Can't unlock a few year old Orange phone

Good Afternoon @timmy963

 

Thanks for coming back and letting us know 🙂

 

Leanne 🙂

by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

@timmy963  It’s free to unlock an old contract device or a payg device.  You only pay if that device is still in contract or it’s a 2nd hand device.  

by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

That just contridicts everything I've been told.

by
EE Community Support Team

Re: Can't unlock a few year old Orange phone

Hi @timmy963

 

I am sorry you have been told differently.

 

Our unlocking team will do checks on the device and let you know if a payment is needed at that time.

 

You have been eligible for the unlock free of charge.

 

Thanks 🙂

 

by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

"We have checked with Samsung and your Device is already unlocked, all you need to do is

Insert a different network SIM card and switch on ( 02 or Vodafone works best)"

 

What a load of BS. I used the same o2 sim I tested before I even requested the unlock and it still says network locked.

by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

@timmy963

 

please can I ask what devices are these ?  

by
EE Community Support Team

Re: Can't unlock a few year old Orange phone

Hi @timmy963

 

Thanks for coming back to us.

 

Is this what the unlocking team have advised?

 

Is this for both devices?

 

Thanks, Leanne.

 

 

by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

They are both Samsung GT-E1230 phones and yes that is the email I received yesterday.

 

I've not tried getting my mothers unlocked yet, just mine for now.

 

 

by Grand Master
Grand Master

Re: Can't unlock a few year old Orange phone

@timmy963. Did you receive  the unlock code for this device?    If you did have you entered the unlock code for this device on the device? 

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by timmy963 Contributor
Contributor

Re: Can't unlock a few year old Orange phone

All they gave me was a freeze code which didn't work.

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