by Junior2
Visitor

Can someone help me?

Hi, my name is Junior, I have a friend who bought a second hand pixel 2, but when he went back (I am from Brazil) the device was blocked by the EE carrier, and I will have his cell phone from which he bought Else, I was wondering if there is any way for me to unlock, since I'm from Brazil, to make it impractical to make an international call, and my English is basic (I'm using Google Translate, I'm sorry it's bad) if anyone can help me. help thank you.

2 REPLIES 2
by Grand Master
Grand Master

Re: Can someone help me?

@Junior2 : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by
EE Community Support Team

Re: Can someone help me?

Good Morning @Junior2.

 

Welcome to the community 🙂

 

As @XRaySpeX has mentioned, you will need to speak with our Mobile Care team who will pass you to our unlocking team to get this phone unlocked.

 

Let us know how you get on with this.

 

Jon

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