by Luisornelas Established Contributor
Established Contributor

Can ee unlock my device out of contract for free?

My contract is finished,  and now I have a new contract with a new phone,  can ee unlock my old device for free? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can ee unlock my device out of contract for free?

No, it's free once you have completed your contract term.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master

Re: Can ee unlock my device out of contract for free?

Yes. If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Luisornelas Established Contributor
Established Contributor

Re: Can ee unlock my device out of contract for free?

I already did that. Will I be charged for the unlocking? 

by Grand Master
Grand Master
Solution

Re: Can ee unlock my device out of contract for free?

No, it's free once you have completed your contract term.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Luisornelas Established Contributor
Established Contributor

Re: Can ee unlock my device out of contract for free?

OK. It just because I saw that there was a fee of 8.99£. I'm the meanwhile I'm gonna check my account to see that there's no fee. 

 Thank u for your help. 

by Grand Master
Grand Master

Re: Can ee unlock my device out of contract for free?

Only still within contract term owners or not the original EE purchasers pay £8.99.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Luisornelas Established Contributor
Established Contributor

Re: Can ee unlock my device out of contract for free?

Thanks for your advice. 

by
EE Community Support Team

Re: Can ee unlock my device out of contract for free?

Hi @Luisornelas

 

Thanks for coming to community 🙂

 

I hope coming here and the great help given by @XRaySpeX has answered your questions.

 

Anything else you need, just give us a shout.

 

Cheers

 

Richard

 

🙂

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