by oxenham10 Investigator
Investigator

Can I unlock iphone after reseting it and moving sim card to new phone?

I have just used the annual upgrade option on my contract to go from an iphone 8 plus to an XS Max. I have already prepped my old phone by turning off find my iphone, swapping my sim card to my new device, and resetting the old phone. I now want to unlock my old phone before selling it, but apparently doing so involves receiving an unlock code from ee. 

Will I still be able to enter this code in my opld phone, given that it's both wiped and simless?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

Thanks @oxenham1
 

You can check the lock status of your EE device here

 

This will let you know if your iPhone is locked or not 🙂

 

If this shows as locked give us a call on 150 so we can get this looked into.

 

Leanne.

5 REPLIES 5
by
EE Community Support Team

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

Hello there @oxenham10

 

Thanks for coming back to the community.

 

Did you get the iPhone 8 from us?

 

If so, from 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 September 2015.

 

You can now check the lock status of your EE device here

 

If not purchased direct from us, follow the below links to unlock the device.

 

 

 

 

 

An iPhone doesn't need a code and we will text you the details when this has been unlocked.

 

Hope this helps 🙂

 

Leanne.

by oxenham10 Investigator
Investigator

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

Yes, I used the upgrade option on my contract (EE supermax) to upgrade my phone after one year. 

by
EE Community Support Team
Solution

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

Thanks @oxenham1
 

You can check the lock status of your EE device here

 

This will let you know if your iPhone is locked or not 🙂

 

If this shows as locked give us a call on 150 so we can get this looked into.

 

Leanne.

by oxenham10 Investigator
Investigator

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

Thanks Leanne.

by
EE Community Support Team

Re: Can I unlock iphone after reseting it and moving sim card to new phone?

No problem at all @oxenham10

 

Come back to the community anytime 🙂

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