by Crooney9
Visitor

Can I put money in my phone to unlock it without starting my current pack?

My current pack says it will begin when I top up, but i just want to add £10 to unlock my phone. I text "STOP PACK" to 150 and they replied saying the pack after my current pack wont automatically start. If i swapped to the £5 pack, will i still have to pay for the £10 pack before i can add money to unlock my phone? Any help will be gratefully appreciated 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can I put money in my phone to unlock it without starting my current pack?

@Crooney9  Once you have stopped the pack by texting stop pack then your next pack will not auto renew if you topped up £10.   

 

 Just to add only a device that you got yourself from EE can be unlocked with your pay-as-you-go Sim card if the device is secondhand you will need to call customer services to request the unlock and you have to pay by credit/debit  card the fee of £8.99 to do so this cannot be deducted from your credit on your account. 

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Can I put money in my phone to unlock it without starting my current pack?

@Crooney9  Once you have stopped the pack by texting stop pack then your next pack will not auto renew if you topped up £10.   

 

 Just to add only a device that you got yourself from EE can be unlocked with your pay-as-you-go Sim card if the device is secondhand you will need to call customer services to request the unlock and you have to pay by credit/debit  card the fee of £8.99 to do so this cannot be deducted from your credit on your account. 

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